![A woman with curly hair, wearing a white shirt with small yellow pineapple prints, is smiling and reaching toward the camera. She is outdoors in a park with palm trees and greenery, and the sunlight creates a warm, bright atmosphere. She is also wearing a headband and hoop earrings.](/files/hero-case-study/2024-06/baptist-hero.jpg)
Baptist Health
Supporting growth through design system expansion
Expanding and rebranding
![Baptist Health](/files/client-logos/2024-06/baptisthealth_logo.png)
Baptist Health is a prominent healthcare system based in South Florida, extending its services from Palm Beach through Fort Lauderdale and Miami, down to the Florida Keys. It encompasses a network of 12 hospitals and over 200 various locations, including outpatient centers, urgent care facilities, and physician practices. Employing more than 27,000 employees, Baptist Health is a cornerstone of the region’s healthcare infrastructure, handling more than 1.8 million patient visits per year. Baptist Health has a long history of offering various education and training programs for healthcare professionals.
Visit the siteBaptist Health is a major healthcare system based in South Florida, operating 12 hospitals, more than 4,000 physicians and 200 outpatient centers, urgent care facilities and physician practices handling more than 1.8 million patient visits per year. Since 2019, they have also offered academic training through Baptist Health Academics. As this program grew, Baptist Health needed to expand its design system and build out its web presence. The evolving company was also planning a comprehensive rebrand, which would require a thorough redesign of their website.
Baptist Health turned to Palantir.net on the basis of our existing collaboration, both on a site redesign and building the initial design system and internal platform for the academic program.
Val Lopez, Assistant Vice President of Marketing Operations at Baptist, explained: “The design system, as it was put together, was very scalable and flexible. We’d had a really good experience with Palantir.”
Since Baptist’s website is based on the Sitecore content management system, Palantir collaborated with their development partner, Merge. Baptist’s satisfaction with the work saw them move to a retainer relationship, allowing for greater flexibility as the company continues to grow and carry out incremental UX improvements to the website.
One of the real advantages of working with Palantir is their project management process. Their ability to stick to timelines and identify challenges, opportunities, and milestones is a real strength of theirs.
A growing company
![The Baptist Health homepage highlights "Innovative Heart & Vascular Care" with a photo of two women jogging. It mentions minimally invasive treatments and compassionate care. Quick links are provided for finding a doctor, location, services, patient resources, and downloading the PineApp. The bottom section promotes virtual care options with a "Get Started" button.](/files/title-and-image-2up/2024-06/Homepage%20Desktop.jpg)
The process – just the ability to stay on task, on time, and within budget – has always been a good experience with Palantir.
A collaborative approach
![The Heart & Vascular Care landing page at Baptist Health highlights award-winning care, top physicians, and a variety of treatments. It mentions their #1 ranking in South Florida by US News and World Report. A "Request an Appointment Today" button and a photo of a doctor examining a patient are featured.](/files/title-and-image-2up/2024-06/COE%20Landing%20Page_1.jpg)
The two organizations have been able to work really well together. Palantir did a good job of setting up communication with the Merge team to walk through the technical details of what they needed to deliver. Palantir’s ability to work with an outside development firm like Merge was definitely a plus.
Great results lead to long-term partnership
![The mobile homepage of the Baptist Health website features a section titled "Innovative Heart & Vascular Care at Baptist Health." It highlights minimally invasive treatments and compassionate care. Below this, quick access icons are provided for finding a doctor, location, services, patient resources, downloading the PineApp, and paying a bill. A "Learn More" button is also included.](/files/title-and-image-2up/2024-06/Homepage%20Mobile_1.png)